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Your Jabra Elite Sport or e-series headset is not showing up in the available bluetooth devices list in Windows 10 but is working fine on your smartphone or iDevice. This is because Jabra products are designed to use the newest bluetooth protocol identification settings by default starting early Almost all modern phones can connect to an ambient bluetooth signal this is the signal the device sends out when not in pairing mode, which is the default for all newer Jabra products when you first turn them on.
When it detects the ambient signal, newer phones detect the device name and it shows up in your list. When you press connect, the phone requests to pair to the device, the device enters into pairing mode, connects, exits pairing mode almost instantaneously, and the two are connected.
Windows 10 on the other hand refuses to show bluetooth devices using new ambient pairing requests. The only way you can get Windows 10 to recognize your device is to put it in real legacy pairing mode first. Luckily for me my Jabra product Elite Sport is capable of entering pairing mode.
To do this, I located the general purpose button you might have a model with a separate pairing button and put on the earpiece. I held the button down past the welcome sound, past bluetooth connect this is where the blue light began to flash on my headset and even longer until the blue light flashes in a weird pattern and the device speaks to you.
The message I got was "now go ahead and connect your other bluetooth devices. None of the aforementioned information was found in the instruction manual that came with the device. I had to go online to the device datasheet and manufacturer's information to get it.
Jabra devices clearly don't officially support any devices other than phones, but with a little bit of luck, your devices might be compatible. If these steps do not work, your device may not support legacy real pairing mode or your windows computer may not be configured correctly. I have seen several posts describing bluetooth problems after a recent Windows update.
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Details required : characters remaining Cancel Submit. Was this discussion helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. The Problem Your Jabra Elite Sport or e-series headset is not showing up in the available bluetooth devices list in Windows 10 but is working fine on your smartphone or iDevice.
The Cause This is because Jabra products are designed to use the newest bluetooth protocol identification settings by default starting early The Solution The only way you can get Windows 10 to recognize your device is to put it in real legacy pairing mode first. Note None of the aforementioned information was found in the instruction manual that came with the device. Good luck and happy listening! Report abuse. Details required :. Cancel Submit. How satisfied are you with this discussion?
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